Responsible Gaming

Rocketplay Casino supports a safe, balanced and informed approach to gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. This page explains practical steps you can take to stay in control, how to recognise warning signs and where to seek help if gambling is no longer enjoyable.

Rocketplay Casino operates under a Curaçao Gaming Authority licence, reference OGL/2024/1307/0748, issued to Scores55 Tech B.V.

Keep gambling enjoyable and within your control

Before you play, decide how much time and money you are comfortable spending. Only use money that you can afford to lose after essential costs such as housing, food, bills and other financial commitments have been covered. A gambling budget should be separate from money needed for everyday living, savings, debt repayments or family responsibilities.

Set a personal limit before starting a session and avoid changing that limit while you are playing. Taking a break can help you review your decisions with a clear mind. You can also use available account tools to help manage your activity, including deposit controls, spending limits, session reminders, cooling-off options or account restrictions, where offered.

Decide your budget and playing time in advance.
Treat losses as the cost of entertainment rather than money to recover.
Never chase losses by increasing your stakes or playing for longer.
Take regular breaks and avoid playing when tired, upset, stressed or affected by alcohol or other substances.
Keep gambling separate from work, study, family time and other important responsibilities.
Review your gambling activity regularly and adjust your limits if your circumstances change.
Do not borrow money, use credit intended for essentials or sell possessions to fund gambling.
Remember that game outcomes are based on chance and cannot be predicted or controlled.

Gambling products are designed for entertainment. There is no guaranteed strategy, system or pattern that can ensure a win. Previous results do not determine future results, and a winning run does not mean that another win is due. Set limits that you can follow regardless of whether you are winning or losing.

Recognising when gambling may be becoming a problem

Problem gambling can affect people in different ways. It may develop gradually, and someone may not notice the impact until gambling begins to affect their finances, relationships, work, study, health or general wellbeing. Recognising warning signs early can make it easier to take action.

Consider taking a break and seeking support if you notice any of the following behaviours or feelings:

Spending more time or money gambling than you intended.
Repeatedly trying to win back money that has been lost.
Thinking about gambling frequently or finding it difficult to focus on other activities.
Feeling restless, irritable or anxious when you cannot gamble.
Hiding or minimising your gambling from family, friends or people you trust.
Borrowing money, using credit or selling belongings to continue gambling.
Missing work, study, appointments or social activities because of gambling.
Arguing with people close to you about gambling or its financial effects.
Gambling to escape stress, loneliness, sadness, boredom or other difficult feelings.
Feeling regret, guilt or distress after playing but continuing to gamble.
Neglecting bills, essential expenses, health or personal responsibilities.
Believing that a win is necessary to solve financial problems.

Any one sign can be a reason to pause and review your gambling. You do not need to wait until a serious problem develops before asking for help. Speaking with someone you trust or a qualified support service can provide practical, confidential guidance without judgement.

A simple self-check

Ask yourself whether gambling remains affordable, planned and enjoyable. Have you spent more than intended, hidden your activity or felt unable to stop? Have gambling losses affected your bills, relationships or mood? Honest answers can help you decide whether to reduce your play, use stronger account restrictions or contact a support service.

Tools and steps to help you stay in control

Account management tools can support safer gambling, but they work best when combined with a personal plan. If you feel your gambling is becoming difficult to control, consider using the strongest restriction that is appropriate for your situation. You can contact customer support through the available channels if you need general information about the responsible gambling tools offered on your account.

Set a realistic spending limit before you begin playing.
Set a time limit and decide when you will finish the session.
Use deposit, spending or loss controls where available.
Turn on activity reminders so you can see how long you have been playing.
Use a cooling-off period if you need time away from gambling.
Choose a longer account break or self-exclusion if short breaks are not enough.
Remove saved payment methods and avoid keeping gambling funds readily available.
Track your gambling separately from your normal household budget.
Tell a trusted person about the limits you have chosen and ask them to support you.
Contact a professional support service if you are worried about your gambling.

A temporary break can be useful when you want to step back and reassess. Self-exclusion is a more significant restriction intended for people who want to stop gambling for a specified period or longer. If you request an account restriction or self-exclusion, do not try to open another account or use another person’s account to continue playing. Account restrictions should be taken seriously and supported by practical steps outside the site.

If you share devices or payment methods with other people, protect your login details and keep your account secure. Do not allow another person to gamble through your account, and do not use another person’s account. If you are concerned that someone else may access your account, update your security details and contact the available support team.

Getting help and protecting others

If gambling is causing concern, talk to someone you trust and consider contacting an independent gambling support service in Australia. Professional counsellors and support organisations can help with budgeting, emotional wellbeing, relationships and steps to reduce or stop gambling. They can also provide guidance to family members and friends who are affected by another person’s gambling.

You can seek help even if you are unsure whether your gambling is a problem. An independent service can help you understand your options and develop a plan that suits your circumstances. If gambling has contributed to financial stress, consider speaking with a qualified financial counsellor about managing bills, debts and essential expenses.

If you feel distressed or unsafe

Gambling-related stress can feel overwhelming. If you are experiencing severe distress, thoughts of self-harm or an immediate risk to your safety, seek urgent help through Australian emergency or crisis services. If possible, move away from gambling, tell someone you trust how you are feeling and do not remain alone with an immediate safety concern.

Young people and vulnerable people

Gambling is not suitable for minors. Keep your account credentials, devices and payment methods secure, and do not allow anyone under the applicable legal age to access gambling products. Adults may also be vulnerable because of financial pressure, mental health concerns, substance use, social isolation or other personal circumstances. If you are concerned about someone else, approach the conversation with care, encourage professional support and avoid giving them money to gamble.

Rocketplay Casino encourages players to make informed decisions and to use available responsible gambling controls whenever needed. Gambling should remain optional, affordable and enjoyable. If it no longer feels that way, stop playing, use an account break or self-exclusion option where available, and seek independent support.