Privacy Policy

This Privacy Policy explains how Rocketplay Casino may collect, use, store and protect information when you visit our website, create an account, use our services or contact support. It is intended for players in Australia and should be read together with our Terms and Conditions and other applicable website policies. By using the website, you acknowledge that information may be handled as described below. We aim to collect information responsibly, use it for clear business and legal purposes, and take reasonable steps to protect it.

Rocketplay Casino operates under a Curaçao Gaming Authority licence, reference OGL/2024/1307/0748, issued to Scores55 Tech B.V.

Information we may collect

The information handled by an online casino can vary depending on how you use the website and the services available to you. We only seek information that is reasonably connected with operating the platform, providing customer support, meeting legal responsibilities, maintaining security and improving the player experience. Information may be collected directly from you, automatically through your use of the website, or from service providers that help us operate relevant functions.

Account and identification information

When you register or manage an account, we may handle details such as your name, date of birth, residential or contact information, login details, account preferences and communications with us. We may also request information or documents needed to confirm your identity, age, location or eligibility to use particular services. Verification information can include identity documents and other supporting material. Please provide accurate information and keep your account details up to date.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances, bonuses or other transactions connected with your account. Payment services may process payment details on our behalf. Depending on the payment method, we may receive limited payment information, confirmation details or transaction references rather than complete payment credentials. Transaction records help us operate your account, resolve questions, identify unusual activity and meet record-keeping obligations.

Device, usage and cookie information

When you visit or use the website, technical information may be collected, including your IP address, browser type, device type, operating system, language settings, referring pages, general location information, access times and interaction data. We may also use cookies and similar technologies to remember settings, support essential website functions, understand usage and help maintain security. Some information is generated automatically when pages or services are accessed.

How we use information

Personal information is used for purposes connected with providing and administering the website and its services. The purposes may include the following:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Confirming identity, age, location and account ownership.
Carrying out verification, security, anti-fraud and anti-money-laundering checks where applicable.
Detecting, investigating and preventing suspicious, unauthorised or unlawful activity.
Providing customer support, responding to enquiries and resolving complaints or disputes.
Communicating with you about your account, service notices, security matters and changes to website policies.
Sending marketing or promotional communications where permitted and where you have provided the relevant consent or otherwise allowed us to do so.
Understanding how players use the website and improving its performance, features, content and security.
Complying with legal, regulatory, taxation, accounting, court or law-enforcement requirements.
Managing business operations, risks, records and relationships with service providers.

Where we send marketing communications, you can usually opt out by using the unsubscribe option in a message or by contacting us. Opting out of marketing does not stop essential service communications, such as messages about your account, transactions, verification, security or important changes to the website.

Sharing information

Information may be shared with carefully selected providers that support website hosting, payment processing, identity verification, fraud prevention, customer support, communications, analytics, security and technical operations. These providers should only use information for authorised services and are expected to handle it securely. Information may also be disclosed where reasonably necessary to comply with legal obligations, respond to lawful requests, protect players or the website, investigate suspected misconduct, or establish, exercise or defend legal rights.

Some service providers may process information in countries outside Australia. Where this occurs, reasonable steps should be taken to support appropriate handling and security, subject to applicable requirements. We do not intend to sell personal information as a standalone product.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. They can help keep you signed in, remember preferences, support security, measure website performance and provide a more consistent experience. Some cookies are necessary for core functions, while others may support analytics or relevant communications. You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended.

Security

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, secure technologies and staff or provider procedures. No online service can guarantee complete security, so you should use a strong, unique password, keep your login details confidential and contact support promptly if you believe your account has been accessed without permission.

Retention

Personal information is generally kept only for as long as it is needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy choices and data rights

Depending on the circumstances and applicable requirements, you may have rights and choices concerning the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be held, and withdrawing consent to marketing communications. You may also ask questions about how information is used or raise a concern if you believe it has been handled incorrectly.

How to make a privacy request

To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@rocketplaycasino-au.site. Please describe your request clearly and provide enough information for us to identify your account. We may need to verify your identity before responding, particularly where the request involves account information or sensitive records. This helps prevent information from being disclosed to the wrong person.

We will consider and respond to requests within a reasonable period, subject to identity checks, technical limitations, legal requirements and any applicable exceptions. A deletion request may not result in the immediate removal of every record. Information may need to be retained for legal, security, fraud-prevention, dispute-resolution, accounting or other legitimate purposes. If information cannot be deleted, we will aim to explain the relevant reason in general terms.

Policy updates and questions

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The latest version will be made available on this page, and important changes may be highlighted where appropriate. Your continued use of the website after an updated policy is published may indicate acknowledgement of the revised terms. If you have a privacy question or concern, contact support@rocketplaycasino-au.site so it can be reviewed.