Rocketplay Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Rocketplay Casino. Please read them carefully before registering an account, depositing funds or playing any games. By using the website, you confirm that you understand and agree to these terms, together with any additional rules shown on the relevant page.

Rocketplay Casino operates under a Curaçao Gaming Authority licence, reference OGL/2024/1307/0748, issued to Scores55 Tech B.V.

1. General terms and account eligibility

These Terms & Conditions apply to your use of the Rocketplay Casino website, mobile services, games, promotions and related features. They form a legal agreement between you and the operator of the service. If you do not agree with any part of these terms, you should not use the website or create an account.

You must be legally entitled to use online gambling services in the place where you are located. Players in Australia should check the laws that apply in their state or territory before accessing or using the service. You are responsible for ensuring that online gambling is lawful for you. Rocketplay Casino may restrict access from certain locations and may apply additional location, identity or eligibility requirements.

You must meet the applicable minimum legal age and provide accurate information when registering.
You may hold only one personal account unless the operator has expressly approved another arrangement.
Your account details must be kept current, complete and secure.
You must not allow another person to access or use your account.
You must not use the service for illegal activity, fraud, money laundering or any other improper purpose.
You must not use automated systems, software, bots or other tools to interfere with the website or games.

The operator may refuse an application, suspend an account, limit access or close an account where it considers this reasonably necessary. This may include concerns about identity, age, location, security, responsible gambling, duplicate accounts, unlawful activity or a breach of these terms. Any action will be taken in accordance with applicable requirements and internal procedures.

Account verification

You may be asked to provide documents or information to verify your identity, age, address, payment method or source of funds. Verification checks may take place at registration, before withdrawals, during account activity or whenever required. You must provide genuine, current and readable information. If requested information is not supplied, the operator may restrict account features until the review is complete.

2. Deposits, withdrawals and gaming activity

You may deposit funds only through payment methods made available on the website and in your own name, unless another arrangement has been approved. You should check the payment details, minimums, maximums, fees and processing information displayed at the time of the transaction. The availability of a payment method may change without notice.

You are responsible for confirming that a deposit request is correct before submitting it. Deposits must be made using funds that belong to you and that you can afford to lose. You must not use a payment method without the permission of its owner. A transaction may be delayed, rejected or reversed where additional checks are required or where the payment provider does not approve it.

Withdrawal requests may be subject to identity, payment and account checks. The operator may return funds through an approved payment method or request further information before processing a withdrawal. Processing times can vary depending on verification, the selected method, financial institutions and other operational factors. Any applicable fees, limits or conditions will be shown through the website or communicated during the relevant process.

Game results are determined by the applicable game rules and technical systems. You should read the rules, paytable and any displayed instructions before playing. If a game is interrupted because of a technical issue, the operator may review the affected activity and apply the outcome or remedy required by the relevant rules and applicable requirements.

A bet or game entry is generally final once accepted by the system, subject to the applicable game rules.
You should check your balance and transaction history and report any apparent error promptly.
If a game or transaction contains an obvious error, the operator may correct or cancel the affected activity in a fair and reasonable manner.
You remain responsible for activity carried out through your account unless you have reported unauthorised access without undue delay.
Funds must not be used to support unlawful activity or to conceal the source or destination of money.

Promotions and bonuses

Promotions, bonuses, free games and other offers are governed by their own promotional terms. Those terms may include eligibility conditions, expiry dates, wagering or playthrough requirements, game restrictions, maximum values, withdrawal conditions and other limitations. You should read the specific offer terms before accepting or using a promotion. Where a promotional term conflicts with these general terms, the promotional term will apply only to that promotion.

3. Responsible gambling, privacy and acceptable use

Rocketplay Casino supports gambling as entertainment and encourages players to make informed decisions. Gambling should not be treated as a way to earn income, recover losses or resolve financial difficulties. Set a budget before playing, use limits where available and never gamble with money needed for everyday living.

Only gamble when you are in a suitable state of mind.
Take regular breaks and keep track of the time and money you spend.
Do not chase losses or increase stakes to try to recover money.
Do not gamble to manage stress, boredom or personal problems.
Use account limits, time-outs or self-exclusion tools where they are available.
Seek independent support if gambling is no longer enjoyable or feels difficult to control.

If you want to restrict or stop your gambling, contact the available support channel through the website and review the responsible gambling tools provided. A self-exclusion request may prevent access for a selected period or under the conditions described when the request is made. You must not attempt to open another account or bypass a restriction.

Personal information is handled in accordance with the applicable Privacy Policy. Information may be collected and used to provide services, process payments, verify accounts, prevent fraud, meet legal and regulatory obligations, improve the website and communicate with you about your account. You should read the Privacy Policy for information about collection, use, storage, sharing and your available rights.

You must use the website respectfully and lawfully. You must not upload harmful code, attempt to gain unauthorised access, disrupt the service, exploit a vulnerability, copy website content without permission, or submit material that is unlawful, misleading, abusive or infringing. Suspected security issues should be reported through the support option available on the website.

4. Website availability, changes and legal information

The website and its features are provided subject to availability. Access may be interrupted for maintenance, upgrades, security reasons, technical faults, provider issues or circumstances outside the operator's reasonable control. The operator does not guarantee that the website, games or information will always be available, uninterrupted, error-free or suitable for every device.

Information displayed on the website is provided for general use and may change. Game rules, payment options, promotional terms, limits, features and other content may be updated, withdrawn or replaced. You should review the current information before using a service or accepting an offer.

The operator may amend these Terms & Conditions from time to time to reflect changes in the service, technology, business practices or legal requirements. Updated terms will be made available on the website. Where a change is material, reasonable notice may be provided through an account message, website notice or another suitable method. Your continued use of the service after an update means that you accept the revised terms.

To the extent permitted by law, the operator is not responsible for losses caused by events outside its reasonable control, failures of telecommunications or payment providers, misuse of an account, inaccurate information supplied by a player, or a player's failure to follow these terms. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited.

If you have a question, complaint or concern about your account or the service, use the support and contact options published on the Rocketplay Casino website. Provide enough information for the matter to be reviewed, but do not send passwords or other sensitive security details unless specifically requested through a secure process.

These terms are to be read with the Privacy Policy, responsible gambling information, game rules and any applicable promotional terms. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. The version of these terms displayed on the website is the current version and should be checked before using the service.